Shipping & Returns (UK)

Dispatch Time
Orders are dispatched within 2–3 working days.

Delivery Time
Once dispatched, delivery typically takes 1–3 working days within the UK.

Shipping Cost
UK shipping is free on all subscription boxes.

Tracking
All orders are sent via a tracked courier service. You will receive a confirmation email with tracking details once your order has been dispatched.

Delivery Amendments
If you need to amend your delivery details, please contact us within 12 hours of placing your order. Once dispatched, changes cannot be guaranteed.

Returns & Refunds

Cooling-Off Period (UK Customers)
In line with UK Consumer Contracts Regulations, you have 14 days from the day you receive your order to request a return.

Eligibility
To be eligible for a return:

• Items must be unused

• In their original packaging

• In resalable condition

We reserve the right to refuse returns that do not meet these conditions.

How to Request a Return
To initiate a return, please contact us at [your email address] with your order number and reason for return. We will provide instructions on how to proceed.

Return Shipping Costs
Customers are responsible for return shipping costs unless the item is faulty or damaged.

Refunds
Once your return is received and inspected, refunds will be processed within 7 working days to the original payment method.