Privacy Policy

Effective Date: [17/02/2026]

The Padel Drop (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and protect your information when you visit www.thepadeldrop.com.

1. Who We Are

The Padel Drop is the data controller for the purposes of UK data protection law.

If you have any questions about this policy, contact:

Email: info@thepadeldrop.com

2. Information We Collect

Information You Provide

When you:

  • Create an account

  • Subscribe to our mailing list

  • Place an order

  • Contact us

We may collect:

  • Name

  • Email address

  • Billing and shipping address

  • Phone number

  • Payment details (processed securely via Shopify Payments or third-party payment providers — we do not store full card details)

Automatically Collected Information

When you browse our website, we may collect:

  • IP address

  • Browser type

  • Device type

  • Time zone

  • Pages visited

  • Referral source

  • Interaction data

This is collected using:

  • Cookies

  • Analytics tools (e.g., Google Analytics)

  • Tracking pixels for marketing (e.g., Meta/Facebook)

3. How We Use Your Information

We process your personal data under the following lawful bases:

Contractual Necessity

To:

  • Process orders

  • Deliver products

  • Manage subscriptions

  • Provide customer support

Legitimate Interests

To:

  • Prevent fraud

  • Improve our website

  • Analyse performance

  • Develop new products

Consent

Where you opt in to:

  • Marketing emails

  • Targeted advertising

You may withdraw consent at any time.

4. Sharing Your Information

We share data only where necessary with trusted service providers including:

  • Shopify (e-commerce platform)

  • Payment processors

  • Delivery providers

  • Email marketing platforms

  • Analytics providers (e.g., Google Analytics)

We do not sell your personal data.

5. Marketing & Advertising

We may use your data for marketing where you have opted in.

You can unsubscribe:

You can manage ad preferences via:

6. Data Retention

We retain order data for accounting and legal purposes for up to 6 years in line with UK tax regulations.

Marketing data is retained until you withdraw consent.

7. Your Rights (UK & EU Residents)

Under UK GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion

  • Restrict processing

  • Object to processing

  • Data portability

To exercise these rights, email: info@thepadeldrop.com

If you are not satisfied, you may complain to the Information Commissioner’s Office (ICO):
www.ico.org.uk

8. Data Security

We implement appropriate technical and organisational measures to protect your data. Payments are processed securely via encrypted systems.

9. Cookies

We use cookies to:

  • Enable core website functionality

  • Analyse site usage

  • Support marketing activity

You can manage cookie preferences via your browser settings.

10. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this page.

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